Policy, exchanges and returns - Haoma

Cancellation of Purchase

In accordance with current legislation, the customer has up to 7 (seven) calendar days, from the date of receipt of the product at the address provided at purchase, to cancel orders placed with the online store. Withdrawal must be made through our call center or by email falecomagente@amohaoma.com.br
Once the withdrawal is made, the customer will be reimbursed for the value of the merchandise. It is important to emphasize that the merchandise must be returned in its original packaging, which cannot be damaged or damaged. Returned products must be accompanied by their respective invoice.
As perishable foods are sold, they must be kept at an appropriate temperature until collected by the carrier from the Carrier or posted at a post office.

To cancel a purchase made through the online store, we request that you send the data described below via email falecomagente@amohaoma.com.br

Data to be filled in:

DATA FOR WITHDRAWAL EMAIL:
Name / Address / City / State / Email / Order number / Invoice number / Name of the product(s) to be returned / Reason for withdrawal.
The refund request or refund of the amount paid by the customer, in case of cancellation of the purchase, will be made within 20 (twenty) working days of the actual return of the product(s), provided that it is undamaged and in good condition. original packaging.

Replacement

The customer may exchange the merchandise within up to 7 (seven) days from the date of receipt of the goods, as long as the order does not comply with the specifications contained in the order or presents a quality or quantity defect.

• Haoma invests heavily in research, studies and tests to produce its products, always prioritizing quality and customer satisfaction. Out of respect and to maintain the credibility gained among our consumers, the company created an exchange and return policy.
• When carrying out the exchange/return process, on the back of the invoice to be exchanged/returned, inform the reason for the exchange/return, the name of the person making the return, CPF and the date of return.
• Products purchased through the Haoma website cannot be exchanged or returned in physical stores.

Product exchange

• In the event that a product is not found to be in perfect condition, the customer will have the option of exchanging this product(s). To do this, the customer must contact us via email at trocarproduto@amohaoma.com.br within 7 (seven) calendar days from the date of receipt, and follow the instructions received so that the exchange request can be analyzed and processed.
• When the order is received back at our Distribution Center, Haoma will take action and a new product will be sent to the customer, or the amounts will be refunded to the customer according to the payment method used to make the purchase, if this be your option.
• If the product to be exchanged is no longer available, the customer may choose to exchange it for another product of equal or greater value, paying the difference. Or for a full refund of the value of the product, including the amount paid for shipping.

Important:

• The product must not show signs of use and must be in perfect condition.
• Products must be packaged in their original packaging, in the same way they were delivered.
• When carrying out the return process, you must inform the reason for the refusal/return and the date of return on the back of the invoice to be returned.
• Products to be exchanged, regardless of the reason, can only have been purchased on our website www.amohaoma.com.br. To make this exchange, it is extremely mandatory to present the invoice.
• Haoma products purchased at points of sale are not our responsibility. If your product is defective or you wish to exchange it, just go to the store where you purchased the product to find out the possibility of exchange.
• Haoma is not responsible for products purchased from third parties. Our products must be maintained and packaged in specific locations and we cannot guarantee this reality for products sold by third parties.
• If you have obtained a discount on your purchase, relating to a promotional action or a discount coupon, your refund will be for the amount paid, considering this discount.
• The refund of amounts will only be processed after receipt and verification by our department of the quality of the product(s) sent by the customer.

Address and Shipping

• In cases where FREE SHIPPING is available, this option must be selected by the customer at the time of purchase. In case of mistaken selection for paid shipping option. The same cannot be refunded by Haoma. Since there was a choice on the part of the buyer.
To return the product, you must contact us by email falecomagente@amohaoma.com.br and request the next steps.
• You will be responsible for paying the shipping costs to return the product in case of exchange due to regret or withdrawal after a period of up to 7 days. We will not refund this shipping.
• In case of return due to defects/damage, shipping will be covered by Haoma.

Attention:

It is worth noting that the customer must immediately refuse to receive their product if:
• The product packaging is damaged;
• The order does not comply with what was requested in e-commerce.
• Haoma cannot be held responsible if your order is received without the above checks.